Terms and Conditions

1. Scope and Relationship to Service Contracts

These Terms apply to ABBA’s website, contact forms, estimate scheduler, customer portal, website assistants, and related digital communications. They do not by themselves create a landscaping-service contract or obligate ABBA to accept a project.

A written estimate, proposal, service agreement, home-improvement contract, change order, warranty, or other project document may contain additional or different terms. For the project it covers, that signed document controls over these website Terms. Nothing here limits rights or notices that cannot legally be waived.

2. Website and Assistant Use

You may use ABBA’s website for lawful personal or business inquiries related to landscaping, property care, estimates, appointments, careers, or professional collaboration. You must not interfere with the website, attempt unauthorized access, submit false or harmful information, impersonate another person, abuse forms or assistants, or use automated means that unreasonably burden our systems.

Website and assistant information is general guidance. It is not a binding price, final scope, professional design, legal advice, safety instruction, or guarantee that ABBA will accept, schedule, or complete a project. Conditions must be evaluated for the particular property.

3. Estimates and Appointments

Appointment requests

Showing an available time does not guarantee an appointment until ABBA confirms it. Availability may change because of travel time, weather, emergencies, prior appointments, property location, staffing, or other operational conditions.

Changes and cancellations

Please cancel or request a change at least 24 hours before the scheduled appointment. Same-day changes or cancellations may not be available. ABBA currently does not charge a cancellation or no-show fee, but may adopt a fee for future appointments by providing notice before the affected appointment is booked. A later policy will not retroactively create a charge for an appointment already accepted without that charge.

Estimate validity

Unless the written estimate states otherwise, an ABBA estimate is valid for 30 calendar days from its issue date. After that period, pricing, materials, availability, scope, and scheduling may require reevaluation.

Estimate visits

An estimate visit is free only when the applicable advertisement, offer, scheduler, or ABBA representative states that it is free. ABBA may begin charging for future estimate visits, specialized consultations, travel, design, diagnostics, or similar services, but any applicable charge will be disclosed before the visit is confirmed.

4. Landscaping Services and Separate Agreements

Website descriptions summarize possible services and are not a promise that every service is available for every property or location. Final scope, exclusions, price, payment schedule, materials, permits, debris removal, access, schedule, warranties, and responsibilities must be stated in the applicable written estimate or agreement.

Changes to contracted work must be documented as required by the applicable agreement and law. Customer authorization may be required before additional work begins. Project dates can be affected by weather, site conditions, material availability, permits, safety issues, customer changes, and events outside reasonable control.

5. Portals, Accounts, and Communications

Customer portal access is invitation-based. Estimator access is private and operational. You are responsible for keeping credentials confidential, using only your authorized account, and notifying ABBA of suspected unauthorized access. ABBA may suspend access reasonably believed to be compromised, misused, unlawful, or no longer required.

You agree that ABBA may send transactional communications concerning inquiries, appointments, portal access, estimates, changes, cancellations, and service operations through the contact method you provide. Where an automated SMS program is offered, message and data rates may apply and available opt-out instructions will govern. Consent to marketing texts is not a condition of purchasing services.

Personal-information practices are governed by our Privacy Policy.

6. Content, Submissions, and Third-Party Services

ABBA’s website design, text, graphics, logos, photographs, software, and other original materials are owned by or licensed to ABBA and may not be copied, republished, sold, or used to misrepresent affiliation with ABBA without permission.

If you submit descriptions, photographs, files, or other material, you confirm that you have authority to provide them. You permit ABBA and its service providers to store, review, reproduce, and use that material as reasonably necessary to evaluate the inquiry, prepare an estimate, provide requested services, maintain records, and protect ABBA’s systems and legal interests.

The website may use or link to third-party services such as maps, calendars, messaging, social networks, payment tools, or artificial-intelligence providers. Those services may have separate terms and policies. ABBA is not responsible for independent third-party websites or services it does not control.

7. Availability and General Disclaimers

ABBA seeks to keep website information accurate and digital services available, but does not guarantee uninterrupted operation, error-free content, availability of a particular time or service, or that general website information fits a particular property. To the extent permitted by law, the website and digital tools are provided on an “as available” basis. Project-specific warranties, if any, are only those stated in the applicable written agreement or required by law.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

8. Questions, Complaints, and Disputes

If a concern arises, please contact ABBA first and provide enough information for us to review it. ABBA and the customer should first attempt to communicate in good faith and reach a reasonable agreement.

If the matter cannot be resolved through direct discussion, either party may use the remedies and contact the governmental agencies, licensing authorities, courts, or other lawful forums available under applicable law. These Terms do not require arbitration and do not waive a customer’s nonwaivable legal rights.

These Terms are governed by applicable United States and California law, without overriding any mandatory consumer protection or venue rule.

9. Changes, Severability, and Entire Website Terms

ABBA may update these Terms as its website, tools, practices, or legal obligations change. The date at the top identifies the latest version. Changes apply prospectively when posted or otherwise communicated and do not retroactively change an already signed project agreement.

If a provision is found unenforceable, it will be applied to the maximum extent permitted and the remaining provisions will continue in effect. A delay in enforcing a provision is not a waiver. These Terms and the Privacy Policy are the complete terms for use of the website and digital tools, subject to any controlling project-specific agreement.