Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

Information You Provide Directly

• Name, email address, phone number, and mailing address
• Property address and project details when requesting an estimate
• Employment information when applying through our Careers page
• Professional details when registering through our Collaborate With Us page
• Messages, comments, or other content you submit through forms
• Payment information processed through QuickBooks, Chase, or credit card

Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on site, and referring URLs
• Location data (general, based on IP address)
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule on-site estimates and appointments
• Provide, maintain, and improve our landscaping services
• Process payments and send invoices
• Communicate with you about your service, account, or project
• Send occasional updates or promotions (you can opt out at any time)
• Evaluate job applications and professional collaboration requests
• Analyze website usage to improve our site and user experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party tools that help us operate our business, including Amelia (appointment scheduling and automatic confirmations), QuickBooks (invoicing and payments), Chase (bank transfers), FormSubmit (form processing), and Google Analytics (website analytics)
• Communication Platforms: WhatsApp, SMS, and email services used to communicate with you at your request
• Legal Requirements: If required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

These third-party providers act as data processors and are expected to handle personal information securely and only for the purposes specified by ABBA.

We do not share your information with advertisers or unrelated third parties for their marketing purposes.

3A. Use of Artificial Intelligence (AI)

Our website may include an AI-powered assistant to help answer questions, provide general information, and assist with scheduling or service inquiries.

• Conversations may be processed by third-party AI service providers.
• The AI assistant provides general information and does not constitute legal, financial, or contractual advice.
• Estimates or suggestions generated through the assistant are not final quotes and may require human verification.

By using the AI assistant, you acknowledge and agree to this processing.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses SSL encryption, and payment processing is handled through secure third-party platforms (QuickBooks, Chase). Appointment data is managed through Amelia, hosted on our WordPress site. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyze site traffic and usage patterns (via Google Analytics)
• Support website functionality (Divi theme, WordPress)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Some web browsers offer a “Do Not Track” (DNT) signal. At this time, our website does not respond to DNT signals, as there is no consistent industry standard for compliance.

6. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, X), scheduling tools, and payment platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at abba@abbalandscape.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information.

We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

To submit a CCPA request, email us at abba@abbalandscape.com with the subject line "CCPA Request."

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it.

10A. Future Digital Services

ABBA may expand its digital tools and software offerings in the future. Additional privacy terms may apply to those services and will be provided at the time of activation.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: